How We Ship

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Our shipping policy is to keep our product prices as low as possible and charge customers just the actual costs based on the weight of your order, and the postage method you have selected.  All parcels and orders are not insured by us, however if this is something you would like, please give us a call on 0411326432 and we will add the cost of insurance to your final order. 

We do not profit on shipping costs or charge handling fees.

SHIPPING TIME FRAMES:

Due to a large number of daily orders, we endeavour to  ship our orders  within 2-5 business days. All orders are completed in order as they are received.
Throughout the year we encounter busy periods therefore orders may take up to 4-5 business days to complete. Thank you in advance for your patience.
Should a product be out of stock then we will contact giving you the option for a refund or backorder.  

Please note that if you select Express Post it refers to the postal method rather than the speed of processing by us.   If you need an order very urgently for a deadline add a note in the comments box at the time of ordering to let us know and will always endeavour to get your order off to you asap.  We do our best to get orders off as quickly as possible but peak times of the year such as Easter, Mothers Day & August-December (Christmas period) extra time is required due to high volume of orders so please allow 4-5 days. 

SHIPPING OPTIONS IN AUSTRALIA

Generally 1- 5 days from Drouin once shipped, 3-5 business days to Sydney, Adelaide or Canberra, approx. 5-7 to Brisbane, approx. 7-14 days to Perth or remote areas

Rates:  Shipping costs are automatically generated by our eParcel postage calculator at checkout as it is linked to Australia Post, and large letter rate will display as an option but only when items are flat and below 50grm total weight.  Rates will vary according to weight and where you are located.  eParcel parcel post is usually the most economical postage method however it does take longer than Express Post.  For bulky orders to areas outside main cities this is the most economical option.

There is an option at checkout to waive signature on delivery however please note that if this option is selected you also waive the right to claim for any lost orders that are insured once delivered.  If you have special requests as to where you would like an order left please write these in the comments box at checkout so that we can add them to your label.

When orders are shipped by eParcel you will receive email tracking updates automatically from Australia Post on shipping and when it is due to be delivered.

SPECIAL NOTES:

Return to Sender:
Please check your address carefully when placing an order.  If an order is returned to sender due to an incorrect address being entered by the customer), the sender (Art Nuvo Supplies) is charged a return to sender penalty fee of $11.00 per parcel by Australia Post.  If this occurs we will need to recoup this cost from the customer as well as the cost to re-ship the order.

Dangerous Goods:  Inflammable goods such as aerosols, alcohol inks and resins cannot be shipped outside
 

Flat rate satchels can work out less than the eParcel Express option listed above if you are outside major cities and are having an order over 500grm shipped. 

Rates:  These are generated at checkout via Australia Post for 3 satchel sizes depending on the weight of your order – 500gm, 3kg & 5kg.  If orders are over 5kg this option will not appear. We may still be able to ship in multiple satchels however so the best thing is to select the Parcel Post or Express Post EParcel option and contact us to see if we are able to ship by flat rate satchels.

WE DO NOT INSURE PARCELS. IF THIS IS AN OPTION YOU WOULD LIKE, PLEASE CALL US ON 0411326432 AND WE ORGANISE TO HAVE THE COST ADDED TO YOUR FINAL COST

STORE PICKUP 

We do not have a storefront - online only.  If you live in the area we can deliver providing it is in a 10klm radius of Art Nuvo Supplies 

INTERNATIONAL ORDERS:

Australia Post eParcel is the shipping method that we use for international orders.  You will be given a choice of methods available for your particular country at checkout.  If you have special delivery instructions for your package or request insurance to be added, please make a note in the comments box at checkout.
 

The options include (depending on your country):

• International Economy – No signature on delivery and no tracking available.  No insurance included (please email us for rates). Slowest postage method.
• International Economy with Signature – Signature on Delivery but not tracking available.  Includes $100 compensation if parcel lost. Slowest postage method.
• International Standard – Includes Tracking but no signature or insurance.  Can be purchased at customer request (please email for rates). Medium speed delivery.
• International Express – Tracking & Signature included.  Insurance extra (please email for rates). Fastest service.

Insurance is not available for all countries, but for countries where is it available rates are based on the value of the order.  Insurance can be added to international packages by request at the time of ordering If you do not request insurance we cannot be responsible for loss or damage. Please request this in the comments box at checkout and we will advise of the cost.  If you request an order to be left without signature if not home it will invalidate insurance so no claim will be possible.
Shipping costs can sometimes vary from the amount charged at checkout - if this occurs we will contact you to let you know any additional costs or refund any overpaid amount.

INSURANCE:
WE DO NOT INSURE PARCELS. IF THIS IS AN OPTION YOU WOULD LIKE, PLEASE CALL US ON 0411326432 AND WE ORGANISE TO HAVE THE COST ADDED TO YOUT FINAL COST. tHERE IS AN EXTRA FEE FOR THIS THIS OPTION.

DISCLAIMER:

ART NUVO SUPPLIES takes no responsibility for loss or damage of your order in the postal system if you have not requested insurance on orders sent by flat rate satchel, large letter, international shipping options, or if you have waived the signature on delivery option

If you have requested your package to be left without a signature (aka Safe Drop) – ie left if not home or for a signature not to be required at delivery, this will invalidate any insurance so no claim for loss or damage will be possible.

If an item becomes lost in the postal system, is wrongly delivered ART NUVO SUPPLIES will lodge an investigation on the customers’ behalf with Australia Post and assist with any claim.  Following the investigation, if Australia Post deems the order lost or damaged compensation will only be possible if insurance has been applied to the shipment.  Lost or damaged items sent Flat Rate Satchel, Letter or to International Countries require additional insurance and needs to be requested by customer at time of ordering.

If you have requested your package to be left without a signature (aka Safe Drop) – i.e. left if not home or for a signature not to be required at delivery, this will invalidate any insurance so no claim for loss or damage will be possible.tomer preferences.